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Reservations Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
FL, USA
$16 - $16.50/hour

Overview

As a Reservations Specialist at Westgate Resorts, you will support owners by handling reservations and account inquiries, providing a 5-star experience on every call.

In Short

  • On-site training for 90 days, then hybrid/remote work
  • Starting at $16/hr ($16.50 for bilingual Spanish) + commission
  • Assist owners with booking, modifying, and canceling reservations
  • Educate owners on timeshare usage rights
  • Maintain accurate documentation and meet performance expectations
  • Use multiple systems and tools to support owners
  • Call volume expectations of 30-50 calls/day
  • Paid training and performance incentives available
  • Long-term career growth opportunities
  • Flexible work from home after training

Requirements

  • High school diploma or GED required
  • 2+ years of customer service experience preferred
  • Strong communication and multitasking skills
  • Comfortable working in a fast-paced environment
  • Must work weekends and holidays as needed
  • Bilingual English/Spanish is a plus
  • Must pass background check and drug screening

Benefits

  • Comprehensive health benefits
  • Paid Time Off (PTO)
  • 401K with company match
  • Daily Pay benefit available
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Exclusive discounts for Team Members
  • Advancement and development opportunities
Westgate Resorts logo

Westgate Resorts

Westgate Resorts is a leading provider of diverse vacation experiences across the United States, offering affordable access to some of the country's most desirable destinations, from the Atlantic Ocean's sandy beaches to the snow-covered mountains of Utah. As a prominent player in the timeshare and hospitality industry, Westgate operates resorts in various states including Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. The company is committed to meeting the vacation needs of families of all budgets and continues to expand its offerings to provide the best and most affordable vacation options available.

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