Reservations Specialist - Remote

Overview

Join our dynamic team as a Reservations Specialist, where you will provide exceptional travel advice and solutions, embodying the IHG brand experience and driving customer loyalty.

In Short

• Deliver industry-leading reservation solutions in both Spanish and English.
• Demonstrate knowledge, passion, and pride in our services.
• Embrace cultural diversity of guests and business needs.
• Meet or exceed performance expectations in revenue and guest satisfaction.
• Build rapport with guests through active listening.
• Provide personalized and efficient service.
• Find creative solutions to challenges.
• Manage time effectively and adhere to schedules.
• Navigate multiple web-based systems.
• Participate in company initiatives and training.

Requirements

• High school diploma required; college degree in Tourism preferred.
• Previous call center experience in sales preferred.
• Bilingual communication skills (Spanish and English).
• Strong customer service and sales skills.
• Social intelligence and empathy.
• Strong web-based navigation skills.
• Efficient data capture and troubleshooting skills.
• Effective use of online communication tools.
• Schedule flexibility for weekends and holidays.

Benefits

• Work from home environment.
• Opportunity for personal development.
• Supportive team culture.
• Engagement in company initiatives.