Bilingual Retention Agent Argentina - Remote

Overview

We are hiring remote bilingual experienced retention agents to ensure high customer satisfaction and improve client retention.

In Short

• Remote position for bilingual retention agents.
• Requires 85% English proficiency.
• Experience in customer retention is a plus.
• Responsibilities include analyzing customer behavior and addressing concerns.
• Must have a steady wired internet connection and a USB wired headset.
• 1+ years of retention experience is desirable.
• Exceptional customer service and communication skills are required.
• Ability to work with minimal supervision.
• Must provide a valid certificate of good conduct for international applicants.
• Advanced interpersonal skills and empathy are essential.

Requirements

• 85% English proficiency.
• Steady wired internet connection.
• USB wired headset.
• Windows 8+ or MAC.
• Retention experience is a plus.
• 90% English proficiency (C2 or higher).
• Fundamental computer skills.
• 1+ years of retention experience (desirable).
• Ability to remain calm in stressful situations.
• Strong conflict resolution skills.

Benefits

• Work from home flexibility.
• Opportunity for professional training.
• Engagement in a supportive team environment.
• Potential for career growth in customer service.
• Access to company resources and tools.