Bilingual Customer Service Agent - Remote

Overview

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

In Short

• Seeking a Bilingual Customer Service Agent (Contract)
• Provide product/services information and resolve client problems
• Ensure exceptional service standards and high customer satisfaction
• Gather customer feedback
• Handle high amounts of incoming calls
• Produce sales leads
• Build sustainable relationships of trust
• Manage complaints and follow up for resolution
• Keep records of customer interactions
• Work in a supportive and challenging environment

Requirements

• Bilingual in English and Spanish (native level Spanish)
• Previous experience in sales
• Knowledge of the legal services industry
• Proven customer support experience
• Experience with CRM systems

Benefits

• Competitive salary based on experience
• Opportunity to work in a growing law firm
• Supportive work environment
• Chance to make a difference in the community