Customer Service Agent - Remote

Overview

Join our team as a Customer Service Agent and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999.

In Short

• Positions available for night shifts with a premium pay.
• Compensation includes a base salary of $41,600/year or $20/hour.
• Quarterly performance bonuses up to 10%.
• Premium group health insurance with 80% employer coverage.
• Company-matched private retirement plan after one year.
• Two paid breaks and a paid lunch hour daily.
• Full-time schedules with a four on, three off rotation.
• Assist customers via live chat, email, and phone.
• Thrive in fast-paced environments.
• Must live within commuting distance of Montreal's South Shore.

Requirements

• Customer-centric, outgoing, and empathetic.
• Excellent written and oral English skills.
• Proficient in Microsoft Office and basic math.
• Previous knowledge of customer ticketing systems is an asset.
• French is an asset but not required.

Benefits

• Competitive salary with performance bonuses.
• Comprehensive health insurance.
• Retirement plan with company matching.
• Paid breaks and lunch hours.
• Growth opportunities within Canada and globally.