Customer Service Team Leader - Remote

Overview

As a Customer Service Team Leader at Sports Interaction, you will lead a high-performing team in a dynamic environment focused on delivering exceptional customer support.

In Short

• Lead and coach a team of Customer Service Agents.
• Ensure operational excellence in a 24/7 digital support environment.
• Foster a culture of trust, accountability, and performance.
• Manage daily team operations and real-time support.
• Utilize data to drive team development and decision-making.
• Collaborate with cross-functional teams to enhance the customer journey.
• Contribute to operational strategies supporting player satisfaction.
• Work a rotating schedule with flexibility required.
• Experience in high-volume, chat-centric environments is preferred.
• Interest in the online casino or sportsbook industry.

Requirements

• Demonstrated leadership experience in customer service.
• Proven ability to coach and hold team members accountable.
• Excellent communication and decision-making skills.
• Flexibility to work in a 24/7 setting.
• Commitment to a high-performance team culture.
• Interest in online gaming.

Benefits

• A leadership role in a growing Canadian business.
• Opportunity to make a visible impact in a fast-moving environment.
• A dynamic, collaborative team culture.
• Competitive compensation and benefits, including an annual bonus.