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Customer Service Agent - Remote

Posted 6 weeks ago
Customer Service
Contract
Worldwide
$20 - $24/hour

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Overview

We are seeking a Customer Service Agent to handle high-volume inquiries via email and live chat, resolve issues, and improve user experience.

In Short

  • Respond to customer inquiries on account access, billing, and platform usability.
  • Identify and resolve issues, providing feedback for process improvements.
  • Educate users on policies to ensure compliance and a positive experience.
  • Maintain quality standards by overseeing content approvals.
  • Support onboarding and ongoing relationships with key partners.
  • Analyze data to identify and address potential issues.

Requirements

  • Customer service or client support experience.
  • Strong communication and problem-solving skills.
  • Ability to manage high-volume interactions efficiently.
  • Proficiency in Google Drive tools.
  • Availability for occasional weekend shifts.

Benefits

  • Comprehensive benefits package, subject to eligibility.

I.G

IntelliPro Group

IntelliPro Group, founded in 2009, is a global leader in talent acquisition and HR solutions, dedicated to delivering exceptional service to clients while fostering employee growth and building lasting partnerships. With a strong presence in multiple countries including the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, IntelliPro specializes in connecting individuals with rewarding employment opportunities. The company is committed to diversity and inclusivity, ensuring that all candidates are treated fairly and that their hiring processes accommodate the needs of all applicants.

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