Customer Service Agent - Remote

Overview

We are seeking a Customer Service Agent to handle high-volume inquiries via email and live chat, resolve issues, and improve user experience.

In Short

• Respond to customer inquiries on account access, billing, and platform usability.
• Identify and resolve issues, providing feedback for process improvements.
• Educate users on policies to ensure compliance and a positive experience.
• Maintain quality standards by overseeing content approvals.
• Support onboarding and ongoing relationships with key partners.
• Analyze data to identify and address potential issues.

Requirements

• Customer service or client support experience.
• Strong communication and problem-solving skills.
• Ability to manage high-volume interactions efficiently.
• Proficiency in Google Drive tools.
• Availability for occasional weekend shifts.

Benefits

• Comprehensive benefits package, subject to eligibility.