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Customer Service Agent - Remote

Posted 16 weeks ago
Customer Service
Full Time
TX, USA
$15 - $21 USD/hour

Overview

As a Customer Service Agent at 1-800 Contacts, you will be part of a team that prioritizes customer satisfaction and engagement. This role involves handling inbound sales and service calls, providing exceptional service, and working in a remote capacity.

In Short

  • Start Date: Monday, March 17
  • Must live within 60 minutes of Dallas, TX, and be available to work remotely
  • 3 weeks of training required (M-F, 10AM–5PM MST, remote)
  • Full-Time: 40 hours/week
  • Shifts available between 10am-11pm MST, including 1 required weekend shift each week
  • Pay: $15/hour + bonus potential up to $6/hour

Requirements

  • 2-3 years minimum customer service experience
  • Inbound sales experience a plus
  • Goal-getter mentality
  • Fun, friendly personality
  • Reliable internet connection
  • Computer literacy skills with the ability to type at least 40 wpm
  • Private, dedicated workplace free from interruption
  • Positive, driven, and solution-oriented mentality

Benefits

  • Monthly performance bonuses for those who qualify
  • Ownership of your development with support from leaders
  • Bi-annual performance reviews
  • A safe, respectful, and inclusive work environment
  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Deep discounts on contact lenses and glasses
  • Tuition reimbursement for eligible courses

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1-800 Contacts

1-800 Contacts, a subsidiary of SeekWell, is dedicated to simplifying and enhancing the vision care experience for consumers. With a legacy of nearly 30 years, the company prides itself on its award-winning culture and commitment to customer satisfaction. Owned by KKR, a leading private equity firm, 1-800 Contacts continues to innovate in the industry, offering accessible and affordable solutions for contact lens purchases. The company fosters a dynamic and empowering work environment, encouraging employees to take initiative and deliver exceptional service. With a focus on inclusivity and employee development, 1-800 Contacts is not just a call center; it's a place where team members can thrive and make a difference.

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