Remote Bilingual Legal Assistant

Overview

Our Legal Assistants will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

In Short

• Handle high amounts of incoming calls
• Draft immigration forms
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid, and comprehensive information by using the right methods/tools
• Manage and update assigned cases every month
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• English fluency, able to read, write, and speak with complete ease and near perfection
• Working business hours in the Arizona time zone.
• Bachelor’s degree from an accredited university, preferred, not required.
• Prior experience as a legal assistant or paralegal is preferred.
• Passion for immigration law and demonstrated commitment to social justice and our mission.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented; must be able to work in a multi-tasking fashion.
• Strong interpersonal skills, including the ability to advocate with governmental and other organizations.
• Ability to effectively manage a large caseload
• Experience working with diverse populations, especially non-native English speakers
• Must be able to effectively communicate with clients of diverse cultural and language backgrounds.
• Some proven customer support experience or experience as a client service representative
• Strong phone administration skills and active listening capabilities
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multitask, prioritize, and control time effectively
• This position is work from home and requires you to have reliable high-speed internet and a reliable computer, headset, microphone, and video camera

Benefits

• Remote work opportunity
• Flexible working hours
• Opportunity to work in the field of immigration law
• Supportive team environment
• Development of communication and customer service skills
• Engagement with diverse populations
• Contribution to social justice efforts
• Potential for career growth in legal assistance