Legal Assistant - Remote

Overview

The Legal Assistant will be the bridge between clients and their cases — drafting critical immigration forms, supporting attorneys, and providing compassionate client communication. You’ll ensure every client feels cared for and every detail is handled with precision.

In Short

• Draft immigration forms with accuracy and efficiency.
• Handle high volumes of client calls with professionalism and empathy.
• Manage and update assigned cases monthly to ensure progress and accountability.
• Provide accurate, complete, and timely information to clients using the right tools.
• Build trust and long-term relationships through open, proactive communication.
• Manage complaints with solutions-oriented thinking and follow-up until resolution.
• Keep detailed records of client interactions, filings, and case documents.
• Uphold firm procedures, policies, and communication standards.
• Go the extra mile to ensure client satisfaction and case success.

Requirements

• Bachelor’s degree required; law degree or legal training strongly preferred.
• English fluency (read, write, and speak at a professional level).
• Bilingual fluency in Spanish and English (written and verbal).
• Proven experience in customer service, legal support, or client-facing roles.
• Strong phone communication skills and ability to manage high call volume.
• Track record of exceeding performance goals.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Reliable home office setup (high-speed internet, computer, headset, microphone, camera).
• Must be available Monday–Friday, 8:00 AM – 5:00 PM (Phoenix, AZ time).

Benefits

• Impactful work that helps families stay together.
• Opportunity to contribute to a meaningful mission.
• Supportive and empathetic work environment.
• Growth opportunities within a fast-growing law firm.
• Work from home flexibility.