Bilingual Customer Service Representative - Seasonal - Remote

Overview

The Bilingual Customer Service Representative will serve as the front line of customer support, handling inbound calls in both English and Spanish while providing excellent customer service and ensuring timely resolution of issues.

In Short

• Handle inbound customer calls in English and Spanish.
• Respond to inquiries about products and services.
• Create service tickets for every customer interaction.
• Diagnose and troubleshoot customer problems.
• Maintain and update customer records.
• Follow up with customers for issue resolution.
• Adhere to company policies and quality standards.
• Meet performance metrics for customer service.
• Collaborate with team members for seamless service.
• Participate in ongoing training and development.

Requirements

• High school diploma or equivalent required.
• Bilingual proficiency in English and Spanish.
• Strong computer skills and multitasking ability.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Seasonal agreement for peak season (3-6 months).
• Full-time salary of 15,000 MXN monthly gross.
• 3,000 MXN productivity bonus per month.
• 3,000 MXN seasonal bonus upon completion.
• Law benefits since day one.
• Home office with full equipment provided.
• 100% paid training.
• Flexible schedule options.
• Above the law benefits upon contract completion.