Remote Customer Support Representative

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.

In Short

• Respond promptly to customer inquiries via phone, email, or live chat.
• Assist customers in troubleshooting product or service-related issues.
• Ensure timely and effective resolution of customer complaints.
• Monitor and manage accounts receivables, ensuring accurate invoicing.
• Follow up with customers regarding outstanding payments.
• Build and maintain strong relationships with clients.
• Collaborate with finance to resolve billing discrepancies.
• Utilize collection software to track and document activities.
• Identify opportunities to enhance customer satisfaction.
• Participate in cross-functional collaboration to improve customer experience.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer support or related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using customer support software.
• Familiarity with accounting principles is a plus.
• Ability to work independently and in a team-oriented environment.
• Exceptional time management and organizational skills.

Benefits

• Competitive compensation and benefits packages.
• Flexible work hours.
• Company-sponsored events.
• Paid volunteer days.
• Educational opportunities.
• Remote work options.
• Commuter benefits.