Remote Customer Support Representative

Overview

Join the legal intelligence revolution from the comfort of your home office! As a remote Customer Support Representative at vLex, you'll be the essential link between their cutting-edge legal research platform and the professionals who rely on it every day.

In Short

• Provide exceptional customer assistance via phone, email, and chat.
• Troubleshoot technical issues related to vLex's platform.
• Master vLex's extensive content library and AI capabilities.
• Take ownership of customer concerns from contact to resolution.
• Manage special projects to enhance customer experience.
• Document all customer interactions in the CRM system.
• Collaborate with Product, Engineering, and Sales teams.

Requirements

• 2+ years in customer service or technical support.
• Ability to quickly learn and navigate technical systems.
• Strong written and verbal communication skills.
• Experience diagnosing issues and finding solutions.
• Ability to manage multiple priorities effectively.

Benefits

• Competitive compensation of $48,000-$52,000 annually.
• Comprehensive healthcare coverage including dental and vision plans.
• Flexibility of remote work environment.
• Career development opportunities in legal technology.
• Skill building in legal research tools and customer service.
• Meaningful impact in supporting legal professionals.