Remote Customer Support Representative

Overview

Rowan Energy Norway is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This remote position involves providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.

In Short

• Respond to customer inquiries via phone, email, or live chat.
• Assist customers in troubleshooting product or service-related issues.
• Ensure timely resolution of customer complaints.
• Monitor and manage accounts receivables.
• Follow up with customers regarding outstanding payments.
• Build and maintain strong relationships with clients.
• Collaborate with cross-functional teams to improve customer experience.
• Utilize collection software to track and document activities.
• Provide personalized assistance to enhance customer satisfaction.
• Flexible work hours and remote work options available.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer support or related field.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in customer support software.
• Familiarity with accounting principles is a plus.
• Ability to work independently and in a team.
• Exceptional time management and organizational skills.

Benefits

• Competitive compensation and benefits packages.
• Opportunities for growth and development.
• Company-sponsored events.
• Paid volunteer days.
• Educational opportunities.
• Commuter benefits.