Remote Customer Support Representative

Overview

An overview paragraph about the job

In Short

• Respond to customer inquiries via email, phone, live chat, or other communication channels in a timely and professional manner.
• Identify and troubleshoot customer issues, providing accurate solutions or escalating complex problems as needed.
• Guide customers through product or service features, helping them optimize their experience.
• Maintain detailed and accurate records of customer interactions, including issue resolution in the support ticketing system.
• Collaborate with internal teams (e.g., Product, Sales, Technical Support) to ensure prompt issue resolution and continuous service improvement.
• Monitor customer feedback to identify pain points and suggest improvements to processes or product features.
• Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.

Requirements

• 1-3 years of experience in customer support, call center, or a related role (preferably in Financial Technology).
• High school diploma or equivalent (Bachelor’s degree preferred).
• Excellent verbal and written English communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with customer service tools (e.g., Zendesk, Salesforce, or similar CRM software).
• Empathy and patience when dealing with customer concerns.

Benefits

• HMO on your first day + Free coverage for 2 dependents on your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday Leave
• Bereavement Leave
• Onboarding training
• Performance-based salary increase
• Discretionary incentives based on client or individual performance
• Opportunity to travel