Bilingual Customer Support Representative (Spanish Speaking) - Remote

Overview

As a Bilingual Customer Support Representative at Procore, you will support a product that impacts the construction industry by utilizing your problem-solving and people skills to assist customers in navigating Procore's platform.

In Short

• Join Procore's journey to revolutionize construction.
• Provide one-call resolutions to save customers time and resources.
• Work in a fast-paced contact center environment.
• Deliver best-in-class customer experience via phone, web, chat, and email.
• Collaborate with teams to escalate and solve customer issues.
• Maintain a thorough understanding of Procore's business model and tools.
• Demonstrate a positive attitude and build relationships with clients.
• Fluency in English and Spanish is required.
• 6+ months of related experience preferred.
• Opportunities for career growth within the company.

Requirements

• Fluency in English and Spanish.
• 6+ months of customer support experience.
• Strong communication skills.
• Ability to research and troubleshoot problems.
• Self-starter with excellent problem-solving skills.
• Attention to detail and multitasking ability.
• Interest in the construction industry is a plus.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.
• Inclusive and dynamic work environment.
• Equal opportunity employer.