Customer Service & Admin Support - Remote

Overview

This role involves providing exceptional customer service and administrative support for a premium sports brand, working remotely from the Philippines.

In Short

• Full remote position as an independent contractor.
• Work schedule from Monday to Friday, 40 hours per week.
• Respond to customer inquiries via Gorgias.
• Troubleshoot product issues and manage order-related queries.
• Assist with data entry and database management.
• Support team with scheduling and document preparation.
• Coordinate customer feedback for product and marketing teams.
• Maintain brand values in all communications.
• Ideal for organized and communicative individuals.
• Prior experience with customer support platforms preferred.

Requirements

• Proactive and detail-oriented.
• Experience with Gorgias or similar platforms.
• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Organizational skills for administrative tasks.

Benefits

• Work from home flexibility.
• Direct hire by the client.
• Opportunity to work with a premium sports brand.
• Be part of a team focused on customer experience.