Customer Service & Administration Support - (003-0039) - Remote

Overview

The primary purpose of this role is to deliver exceptional customer service and be an integral part of the administration team in supporting MotorActive administration functions.

In Short

• Check, reply, forward, and process email enquiries and orders
• Provide over-the-counter assistance when Technical Support staff are not available
• Debtor sales order entry and invoice processing
• Collaborate with warehouse staff to process orders daily
• Verify outgoing manifest against picking slips of the day
• Electronically file all documents
• Process EDI Orders via Data Manager
• Maintain Orders Master Spreadsheet
• Complete warehouse KPI report as required
• Perform other general office duties

Requirements

• Customer service and Admin assistant experience
• Proficiency in Word, Excel, Outlook, MS Teams, and databases
• Strong written, oral communication, and customer service experience
• Familiarity with ERP and MYOB Advanced software
• Quick learner with high accuracy in data entry
• Punctual, proactive, and highly organized
• Able to work autonomously and collaboratively
• Detail-oriented and open to learning

Benefits

• 100% remote work
• Opportunity to work directly with clients