Customer Service, Sales Support, & Administration Support - Remote

Overview

This role provides structured, detail-focused support across customer service, artwork preparation, order coordination, administration and marketing support. The position requires high accuracy, clear communication and strong ownership of responsibilities.

In Short

• Process orders and create job files.
• Create and manage artwork using templates.
• Respond to customer and trade partner email enquiries.
• Maintain accurate customer and order records.
• Assist with scheduling social media posts.
• Provide clear, professional and empathetic written communication.
• Track order progress from artwork to dispatch.
• Update Shopify and eBay listings.
• Assist with monthly reports and light reconciliation tasks.
• Provide daily progress summaries.

Requirements

• High accuracy and attention to detail.
• Strong ownership of responsibilities.
• Experience in customer service or related fields.
• Ability to communicate effectively in writing.
• Familiarity with Shopify and eBay is a plus.
• Stability and maturity in a work environment.
• Ability to work independently as a contractor.

Benefits

• Flexible working hours.
• Work from home.
• Engagement as an independent contractor.
• Opportunity to be part of a growing family-owned business.