Customer Support Admin - Remote

Overview

Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.

In Short

• Reliable, process-oriented, empathetic, and coachable Customer Support Admin
• Focus on ensuring customer success with camera installations
• Full-time position with a contract-to-hire trial period
• Sharing information on new products and services
• Making warm calls to existing customers
• Sending follow-up calls and emails
• Fixing customer and process issues
• Taking inbound customer support calls
• Assisting with camera installation
• Ensuring customer happiness

Requirements

• Excellent verbal English
• Excellent written English
• 1+ years of customer-facing experience

Benefits

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone