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Customer Support Admin - Remote

Posted 16 weeks ago
Customer Service
Full Time
Worldwide
$5.00 - $6.00/hour

Overview

Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.

In Short

  • Reliable, process-oriented, empathetic, and coachable Customer Support Admin
  • Focus on ensuring customer success with camera installations
  • Full-time position with a contract-to-hire trial period
  • Sharing information on new products and services
  • Making warm calls to existing customers
  • Sending follow-up calls and emails
  • Fixing customer and process issues
  • Taking inbound customer support calls
  • Assisting with camera installation
  • Ensuring customer happiness

Requirements

  • Excellent verbal English
  • Excellent written English
  • 1+ years of customer-facing experience

Benefits

  • Full-time status (40 hours per week)
  • Able to work during US Eastern time zone
Panoptyc logo

Panoptyc

Panoptyc is a pioneering company focused on reinventing retail loss prevention through the use of advanced AI technology and a skilled team of investigators. With a mission to detect and deter theft across tens of thousands of locations, Panoptyc serves a diverse clientele, including Fortune 500 companies and small to medium-sized businesses. The company operates fully remotely and has experienced rapid growth, seeking to expand its team with top talent from around the globe.

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