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Customer Service / Ecommerce Support Assistant - Remote

Posted Yesterday
Customer Service
Contract
Philippines
$1,500 - $2,000 AUD/month

Overview

This role involves providing customer service support for an Australian ecommerce retailer, focusing on party supplies and celebration essentials, while working remotely from the Philippines.

In Short

  • Role: Customer Service / Ecommerce Support Assistant
  • Location: Philippines-based candidates
  • Compensation: $1,500 - $2,000 AUD/month
  • Contract type: Independent Contractor Agreement
  • Work aligns with AU business hours (9 AM - 5 PM, Mon-Fri)
  • 100% remote work from home
  • First point of contact across four ecommerce websites
  • Provide support via live chat, email, and phone
  • Handle repetitive queries professionally
  • Maintain strong internal data tracking

Requirements

  • Experience in ecommerce preferred
  • Ability to manage high volumes of queries
  • Strong communication skills
  • Professionalism and maturity in handling inquiries
  • Proficient in documenting interactions
  • Ability to escalate complex issues
  • Familiarity with customer service tools
  • Adaptability to flexible work schedules

Benefits

  • Work from home flexibility
  • Engagement with a fast-growing retailer
  • Opportunity to enhance customer service skills
  • Direct engagement with clients
  • Potential for ongoing contract opportunities
Hunt St logo

Hunt St

Hunt St is a recruitment firm dedicated to connecting Australian companies with the top 5% of remote talent in the Philippines. Unlike traditional outsourcing agencies, Hunt St facilitates direct hiring, allowing candidates to work as independent contractors for their clients. The company specializes in providing fully remote roles, enabling professionals to work from the comfort of their homes. Their clients include Australian firms, such as property investment companies, that seek to enhance their teams with skilled professionals who can contribute to their growth and success.

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