Customer Service / Ecommerce Support Assistant - Remote

Overview

This role involves providing customer service support for an Australian ecommerce retailer, focusing on party supplies and celebration essentials, while working remotely from the Philippines.

In Short

• Role: Customer Service / Ecommerce Support Assistant
• Location: Philippines-based candidates
• Compensation: $1,500 - $2,000 AUD/month
• Contract type: Independent Contractor Agreement
• Work aligns with AU business hours (9 AM - 5 PM, Mon-Fri)
• 100% remote work from home
• First point of contact across four ecommerce websites
• Provide support via live chat, email, and phone
• Handle repetitive queries professionally
• Maintain strong internal data tracking

Requirements

• Experience in ecommerce preferred
• Ability to manage high volumes of queries
• Strong communication skills
• Professionalism and maturity in handling inquiries
• Proficient in documenting interactions
• Ability to escalate complex issues
• Familiarity with customer service tools
• Adaptability to flexible work schedules

Benefits

• Work from home flexibility
• Engagement with a fast-growing retailer
• Opportunity to enhance customer service skills
• Direct engagement with clients
• Potential for ongoing contract opportunities