Executive Assistant & Customer Service Support - Remote

Overview

This role is for a proactive Executive Assistant who will also provide customer service support during peak billing periods at a clean energy startup.

In Short

• Work fully remote with U.S. time zone overlap.
• Independent contractor position, full-time (40 hours per week).
• Manage executive schedules and communications.
• Provide customer service support during high-demand periods.
• Maintain order across schedules, documents, and follow-ups.
• Deliver excellent tenant support with clear communication.
• Handle inbox triage and draft responses on behalf of leadership.
• Manage inbound tenant inquiries via Zendesk.
• Troubleshoot tenant concerns and document interactions.
• Support document preparation, data entry, and record-keeping.

Requirements

• Strong organizational skills and attention to detail.
• Tech-savvy, with experience in Zendesk or similar platforms.
• Excellent communication skills in English.
• Ability to adapt between administrative and customer service roles.
• Experience in managing executive calendars and schedules.

Benefits

• Opportunity to work with a mission-driven startup.
• Flexible work schedule during billing cycles.
• Potential for long-term career growth.
• Work alongside visionary US and EU founders.
• Be part of a company recognized by the U.S. Department of Energy.