Customer Service Assistant - Remote

Overview

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service.

In Short

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
• Process customer orders and returns, ensuring a smooth experience from order to delivery
• Address and resolve customer complaints and concerns effectively
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support

Requirements

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
• Excellent verbal and written communication skills for effective interaction with customers and team members
• Strong problem-solving skills to address customer concerns promptly and effectively
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Strong organisational skills to manage multiple inquiries and maintain accurate records
• Proficiency in English and French language
• Nice to have: proficiency in Arabic

Benefits

• Access to cutting-edge technology and tools to support your work
• Employee discounts on our healthcare products
• Opportunities for personal and professional development within a forward-thinking company