Customer Service Assistant - Remote

Overview

The Customer Service Assistant at JLL is responsible for managing the front desk environment, ensuring compliance with requirements, and providing excellent service to visitors and clients.

In Short

• Manage front desk area and ensure compliance with standards.
• Handle visitor management and reception duties.
• Communicate and confirm with visitors and guide them appropriately.
• Answer front desk phone calls.
• Assist with on-site support tasks.
• Coordinate meeting room setups and preparations.
• Manage and maintain meeting room equipment and cleanliness.
• Guide visitors as necessary.
• Ensure customer satisfaction assessments meet requirements.
• Complete other tasks as assigned by management.

Requirements

• Professional demeanor and good appearance.
• Strong interpersonal skills and positive attitude.
• Good service awareness and communication skills.
• Preferred: Associate degree or higher.
• Preferred: 1+ years of relevant customer service experience.
• Preferred: Proficiency in spoken and written English.

Benefits

• Annual leave.
• Sick leave.
• Staff referral bonus.
• On-the-job training.
• Promotion opportunities.
• Commercial health insurance.