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Customer Support Executive - Remote

Posted Yesterday
Customer Service
Full Time
USA
$40K - $44K/year

Overview

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda.

In Short

  • Focus on resolving customer issues and ensuring swift response times.
  • Adapt to constant changes in a fast-paced environment.
  • Measured through team KPIs, including resolution and response times.
  • Answer customer inquiries via live chat, WhatsApp, and email.
  • Handle day-to-day client issues related to logistics and orders.
  • Serve as the voice of the customer internally.
  • Collaborate with all departments to enhance customer experience.
  • Proactive and forward-thinking approach to customer service.
  • Opportunity to impact the company's future success.
  • Work in a remote and flexible environment with unlimited holiday.

Requirements

  • Minimum 2 years experience in online customer support.
  • Organised and able to multitask across different platforms.
  • Assertive nature and excellent communication skills.
  • Proven ability to collaborate cross-functionally.
  • Native or full professional proficiency in Spanish, French, and English.

Benefits

  • Join a dynamic growth phase of the company.
  • Remote working environment.
  • Flexible working hours.
  • Unlimited holiday policy.
  • Fast-paced and global working environment.
Nivoda logo

Nivoda

Nivoda is a dynamic B2B jewelry marketplace focused on enhancing the supplier experience and optimizing product offerings for buyers. The company is dedicated to building strong relationships with high-quality suppliers in the gemstones industry, ensuring that their products meet market demands while maintaining high standards of quality and compliance. Nivoda's strategic approach to supplier management includes onboarding, performance analysis, and sales enablement, all aimed at driving revenue growth and creating a seamless experience for both suppliers and customers. With a commitment to innovation and excellence, Nivoda is positioned to lead in the jewelry marketplace by fostering a collaborative environment that supports supplier success.

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