Remote Otter LogoRemoteOtter

Customer Support Executive - Remote

Posted 4 days ago
Customer Service
Full Time
UK

Overview

The role involves providing expert customer support in the crypto space, helping clients navigate complex issues while working remotely.

In Short

  • Deliver fast and effective customer support via Plain.
  • Collaborate with Product, Engineering, and Sales teams.
  • Report bugs and advocate for customer needs in product discussions.
  • Develop deep product expertise and assist teammates.
  • Own projects to enhance processes and documentation.
  • Drive improvements in resolution times and customer confidence.

Requirements

  • Crypto native with knowledge of on-chain transactions.
  • Comfortable with complex issues and owning tough tickets.
  • Strong communication skills in remote settings.
  • Excellent customer communication and technical detail skills.
  • Coachable, ownership-driven, and proactive.
  • Bonus: experience with accounting or finance workflows.

Benefits

  • Work with leading institutions in stablecoins and DeFi.
  • Act as a builder improving processes and customer experience.
  • Collaborate with various teams to influence product development.
  • Exposure to diverse business models in the crypto economy.
  • Structured mentorship and feedback during ramp-up.
Cryptio logo

Cryptio

Cryptio is an innovative enterprise-grade crypto back-office platform designed to assist financial institutions, corporates, and crypto-native companies in navigating the complex digital-asset landscape. As a Series-A company backed by prominent investors, including Point Nine and Tim Draper, Cryptio is committed to addressing the challenges of institutional adoption in the crypto space. The company serves a diverse clientele, including leading crypto firms like Uniswap and Metamask, as well as banks and government entities. With a remote-first approach and a focus on merging traditional accounting practices with the evolving world of digital assets, Cryptio is at the forefront of transforming financial reporting and compliance in the crypto industry.

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