Customer Support Executive - Remote

Overview

This role offers a chance to be the frontline of customer engagement in a fast-paced, globally expanding B2B marketplace. As a Customer Support Executive, you will be responsible for resolving customer inquiries and issues through live chat, WhatsApp, and email.

In Short

• Provide timely and effective support to customers through live chat, WhatsApp, and email
• Resolve issues related to orders, logistics, website bugs, and user experience
• Serve as a liaison between customers and internal departments, championing customer needs
• Adapt quickly to new product updates and process changes
• Track performance using KPIs such as resolution time and response rate
• Take initiative in setting personal performance goals to contribute to team success

Requirements

• Experience in customer support or a related field
• Strong communication skills
• Ability to work in a fast-paced environment
• Familiarity with live chat and messaging platforms
• Problem-solving skills
• Ability to track and analyze performance metrics

Benefits

• Fully remote position
• Flexible shift options
• Opportunity to work in a growing company
• Collaborative work environment
• Professional development opportunities