Customer Support Executive - Remote

Overview

Circit is a fast-growing B2B SaaS company that is on a mission to make business verifiable in real-time. We are creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses to create greater value for all economic stakeholders. Our current customer base includes big four accountancy firms as well as global banks.

In Short

• Dedicated and detail-oriented Customer Support Executive needed.
• Support US customer base and be part of a global team.
• Manage customer inquiries related to the audit platform.
• Provide outstanding support to customers.
• Strong communication skills required.
• Solid understanding of SAAS platforms is essential.
• Passion for helping customers succeed.
• Work hours: 9am – 5.30 pm EDT (GMT + 4).
• Remote-first business.
• Based in Ireland.

Requirements

• Experience in customer support roles.
• Familiarity with SAAS products.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Detail-oriented with a focus on quality.
• Ability to manage multiple inquiries simultaneously.
• Willingness to work flexible hours.
• Experience in a B2B environment is a plus.
• Knowledge of audit processes is a plus.

Benefits

• Opportunity to work in a fast-growing company.
• Remote work flexibility.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Work with leading global firms.
• Contribute to meaningful projects.
• Access to the latest tools and technologies.
• Work-life balance initiatives.
• Inclusive company culture.