Customer Support Executive - Remote

Overview

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda.

In Short

• Focus on resolving customer issues and ensuring swift response times.
• Adapt to constant changes in a fast-paced environment.
• Measured through team KPIs, including resolution time and response time.
• Answer customer inquiries via live chat, WhatsApp, and email.
• Handle day-to-day client issues related to logistics and orders.
• Serve as the voice of the customer internally.
• Collaborate with all departments.
• Proactive and forward-thinking approach required.
• Minimum 2 years experience in online customer support.
• Organised and able to multitask across different platforms.

Requirements

• Minimum 2 years experience in online customer support, live chat, and calls.
• Organised and able to multitask across different platforms.
• Proactive and forward-thinking.
• Assertive nature and ability to be the voice of the customer.
• Excellent cross-functional collaboration skills.

Benefits

• Opportunity to join a dynamic growth phase.
• Remote working environment.
• Flexible working hours.
• Unlimited holiday.
• Fast-paced and global working environment.