Customer Support Executive - Remote

Overview

Muscle Wolves Private Limited is looking for a Customer Support Executive to join our dynamic team. The ideal candidate should have excellent communication skills, both written and verbal, and be proficient in handling customer queries professionally across multiple platforms.

In Short

• Handle customer queries via email, WhatsApp, and phone calls in a professional manner.
• Provide accurate information about products, orders, and services.
• Maintain and update customer records in Excel and company databases.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Follow up on customer inquiries and ensure timely resolution.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Maintain proper documentation of customer interactions and feedback.

Requirements

• Excellent communication skills, both written and verbal.
• Proficiency in handling customer queries across multiple platforms.
• Experience with Excel and customer databases.
• Strong problem-solving skills.
• Ability to work collaboratively with other departments.

Benefits

• Work from home flexibility.
• Competitive salary package.
• Opportunity to work in a dynamic team environment.