Customer Support Executive - Remote

Overview

The Customer Support Executive will ensure a smooth, reliable, and positive experience for clients who trade using our platforms by assisting with trading accounts and resolving issues.

In Short

• Manage communication channels including live chat, emails, and phone calls.
• Identify and assess customer needs for high satisfaction.
• Handle inquiries from leads and existing clients.
• Provide timely and accurate support to clients.
• Maintain and update CRM records of customer interactions.
• Coordinate with internal departments for further investigation.
• Follow up with clients to ensure resolution.
• Work independently and collaboratively.
• Adhere to company policies and procedures.

Requirements

• Experience in customer support roles.
• Strong communication skills.
• Ability to manage multiple inquiries simultaneously.
• Familiarity with CRM software.
• Problem-solving skills.
• Ability to work in a fast-paced environment.
• Knowledge of trading platforms is a plus.
• Team player with a positive attitude.

Benefits

• Work in a fast-growing global Fintech group.
• Opportunity to develop skills in customer service.
• Collaborative work environment.
• Flexible working hours.
• Potential for career advancement.