Customer Support Executive - Remote

Overview

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

In Short

• Dealing with all queries that come in through live chat, email and through social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to other members of the team.
• Active participation in app growth and development.
• Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
• You can get your head around a complex system quickly.
• You find it easy to juggle and prioritise different tasks.
• You’re chilled under pressure.
• You are friendly and naturally engaging with a positive can-do attitude to customer support.
• Committed to providing excellent customer support, written and verbal.

Requirements

• Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
• Empathy, eq, fun stories, and the ability to smile even when things are tough.

Benefits

• £24,762 per annum
• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme, contributing 5% on earnings up to £50,000.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.