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Customer Support Executive - Remote

Posted Yesterday
Customer Service
Full Time
Philippines

Overview

Join Sleek as a Customer Support Executive and be the frontline voice for our clients - helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Australia.

In Short

  • Provide exceptional remote support for clients.
  • Resolve customer inquiries via email, live chat, and phone.
  • Guide clients through Sleek’s digital platforms.
  • Troubleshoot issues related to business incorporation and accounting.
  • Collaborate with internal teams to ensure seamless service.
  • Identify and suggest improvements to customer workflows.
  • Aim for 95% calls answered and adherence to SLAs.
  • Work in a fast-paced, remote environment.
  • Empower small businesses through effective support.
  • Leverage digital tools to deliver personalized assistance.

Requirements

  • Experience in customer support roles.
  • Strong communication skills.
  • Problem-solving abilities.
  • Familiarity with digital tools like Zendesk and Slack.
  • Ability to work independently and in a team.
  • Empathy towards client needs.
  • Willingness to learn and adapt.
  • Experience with SMEs or startups is a plus.

Benefits

  • Fully remote work environment.
  • Opportunity to work with a dynamic team.
  • Engage with innovative technology.
  • Be part of a rapidly growing company.
  • Contribute to the success of entrepreneurs.
Sleek logo

Sleek

Sleek is a forward-thinking company that leverages proprietary software and AI to simplify back-office operations for micro SMEs, allowing entrepreneurs to focus on growing their businesses. Founded in 2017, Sleek operates in three key segments: Corporate Secretary, Accounting & Bookkeeping, and FinTech payments, and has established itself as a market leader in Singapore with a growing customer base of around 15,000 across Singapore, Hong Kong, Australia, and the UK. With a strong emphasis on customer satisfaction and innovation, Sleek has achieved over 70% compound annual growth in revenue over the past five years and is recognized as one of the fastest-growing companies in Asia. The company is committed to creating a diverse and inclusive work environment, offering flexibility, competitive salaries, and opportunities for personal growth. As a certified B Corp, Sleek is dedicated to building a sustainable and equitable economy, with initiatives aimed at reforestation and carbon neutrality by 2030.

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