Customer Service Assistant (Shopify E-commerce) - Remote

Overview

We are looking for a detail-oriented Customer Service Assistant to join our team. This role involves managing order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking. The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.

In Short

• Process and update Shopify orders, ensuring accuracy and timely fulfillment.
• Communicate with vendors to coordinate shipments, track orders, and resolve issues.
• Manage customer inquiries via email and other communication platforms.
• Reconcile invoices and track purchase orders (POs).
• Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows.
• Ensure seamless coordination between vendors, customers, and internal teams.

Requirements

• Experience in customer service roles.
• Proficiency in using Shopify and Excel.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.
• Detail-oriented and organized.

Benefits

• Opportunity to work in a dynamic team environment.
• Professional development opportunities.
• Flexible working hours.