Executive Assistant & Customer Service Support - Remote

Overview

This role involves providing executive assistance and customer service support in a clean energy startup, focusing on optimizing workflows and managing tenant inquiries.

In Short

• Fully remote position with U.S. time zone overlap required.
• Independent contractor role, full-time, 40 hours per week.
• Support executive schedules and communications.
• Provide customer service support during peak billing periods.
• Manage inbound tenant inquiries using Zendesk.
• Document interactions and escalate complex cases as needed.
• Maintain internal files and project trackers.
• Conduct research and prepare briefing notes.
• Deliver a warm and efficient customer experience.
• Work with a mission-driven clean energy startup.

Requirements

• Proactive and highly organized individual.
• Adaptability to manage both executive and customer service tasks.
• Detail-driven and tech-savvy.
• Experience with customer service tools, particularly Zendesk.
• Strong communication skills for both internal and external interactions.
• Ability to handle multiple priorities and maintain efficiency.
• Experience in administrative support roles.
• Comfortable with data entry and record-keeping.
• Resourceful and reliable in a fast-paced environment.
• Familiarity with clean energy or tech industries is a plus.

Benefits

• Opportunity to work with visionary founders in the clean energy sector.
• Flexible work schedule during billing cycles.
• Potential for long-term career growth.
• Engagement with innovative projects at the intersection of energy and technology.
• Work remotely from anywhere in LATAM.