Customer Service Supporter - Remote

Overview

We are looking for a Customer Service Supporter to provide excellent customer service across various channels in our Customer Support Center.

In Short

• Frontline customer service role.
• Handle customer inquiries via phone, email, chat, and social media.
• Identify and solve customer problems.
• Work in a team-oriented, fast-paced environment.
• Provide professional and positive service.
• Offer alternative products and upselling.
• Empathy and active listening are essential.
• Available for shifts during operational hours.
• Opportunity for remote work after training.
• Excellent training and mentoring opportunities.

Requirements

• Fluent in German, with English and French at B2 level.
• Strong empathy and listening skills.
• Professional demeanor and open to dialogue.
• Ability to understand and meet customer needs.
• Team player with a desire to share knowledge.
• Quick learner with digital tools.
• Flexible with working hours from Monday to Saturday.

Benefits

• Development opportunities through training.
• Internal competitions with prizes.
• 20% discount at JYSK and affiliated companies.
• Top pension benefits.
• 5 weeks of vacation, increasing every 5 years.
• Free parking on-site.
• Additional benefits like accident insurance and team events.
• Bonus opportunities based on individual and team goals.