Customer Service Support Specialist - Remote

Overview

This position involves supporting customer service operations, evaluating, monitoring, analyzing results, and implementing changes.

In Short

• Support customer service operations including evaluation and monitoring.
• Conduct language translation and proofreading as needed (JP-EN, EN-JP).
• Assist players with issues via chat and email, including password resets.
• Work hours: Shift-based - 11:00 to 20:00 / 12:00 to 21:00 - 40 hours a week, 5 days a week.
• Provide support 365 days a year, including weekends and holidays (shift work).

Requirements

• Experience in customer service roles.
• Proficiency in Japanese and English.
• Strong communication skills.
• Ability to work in shifts.
• Problem-solving skills.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Training and development opportunities.
• Health and wellness benefits.