Customer Services & Support Specialist - Remote

Overview

The Customer Services & Support Specialist will play a strategic role in managing high-level expertise needs both internally and for clients, collaborating with the Practice Manager and operational teams.

In Short

• Provide expertise in Customer Services & Support on various client projects.
• Develop activities in configuration management, technical support, and documentation.
• Assist in pre-sales phases by analyzing client needs and crafting technical responses.
• Collaborate on commercial aspects and study current and future client challenges.
• Support delivery teams with validation, audits, and continuous improvement proposals.
• Contribute to the development strategy of Customer Services & Support expertise.
• Engage in community building by sharing knowledge and organizing training.
• Coach and mentor evolving resources within the community.
• Participate in major external events and develop strategic partnerships.

Requirements

• Engineering degree or Bac+5.
• Minimum 4 years of experience in MRO, airline, or Customer Services & Support.
• Skills in Upgrades and Configuration Management.
• Experience in Airline Technical Support.
• Knowledge of Fleet Performance and Functional Support.
• Proficiency in Technical Documentation.
• Strong communication and teamwork skills.
• Fluency in English, both written and spoken.

Benefits

• Opportunities for rapid career advancement in France and internationally.
• Work in a passionate and accessible team environment.
• Engage with structured communities of experts.
• Measure your impact on the development of the Group.