Remote Otter LogoRemoteOtter

Customer Services & Support Specialist - Remote

Posted 22 weeks ago
Customer Service
Full Time
France

Overview

The Customer Services & Support Specialist will play a strategic role in managing high-level expertise needs both internally and for clients, collaborating with the Practice Manager and operational teams.

In Short

  • Provide expertise in Customer Services & Support on various client projects.
  • Develop activities in configuration management, technical support, and documentation.
  • Assist in pre-sales phases by analyzing client needs and crafting technical responses.
  • Collaborate on commercial aspects and study current and future client challenges.
  • Support delivery teams with validation, audits, and continuous improvement proposals.
  • Contribute to the development strategy of Customer Services & Support expertise.
  • Engage in community building by sharing knowledge and organizing training.
  • Coach and mentor evolving resources within the community.
  • Participate in major external events and develop strategic partnerships.

Requirements

  • Engineering degree or Bac+5.
  • Minimum 4 years of experience in MRO, airline, or Customer Services & Support.
  • Skills in Upgrades and Configuration Management.
  • Experience in Airline Technical Support.
  • Knowledge of Fleet Performance and Functional Support.
  • Proficiency in Technical Documentation.
  • Strong communication and teamwork skills.
  • Fluency in English, both written and spoken.

Benefits

  • Opportunities for rapid career advancement in France and internationally.
  • Work in a passionate and accessible team environment.
  • Engage with structured communities of experts.
  • Measure your impact on the development of the Group.
ALTEN logo

ALTEN

ALTEN DELIVERY CENTER MOROCCO, a subsidiary of a global leader in engineering and technology consulting, was established in 2008 and operates in several Moroccan cities including Fez, Rabat, Tetouan, and Casablanca. With a workforce of over 2,300 consultants, ALTEN Morocco aims to expand to 3,100 consultants by the end of 2024, making it a significant player in the professional integration of engineers. The company supports industry leaders in their development strategies across various sectors such as automotive, rail, IT, R&D, and Telecom & Media. Employees at ALTEN Morocco benefit from diverse career paths, training programs, and regular events that promote well-being and performance.

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