Customer Service & Support Specialist - Remote

Overview

As a Customer Service & Support Specialist at Marketcircle, you’ll be the go-to resource for our customers, providing front line support across live chat, email, phone, and remote screen sharing.

In Short

• Assist customers with how-to questions regarding Daylite and Billings Pro.
• Troubleshoot technical issues related to the software.
• Provide billing and subscription support.
• Handle customer inquiries through various communication channels.
• Log and track customer issues with detailed documentation.
• Identify patterns and escalate technical trends to relevant teams.
• Communicate with empathy and patience.
• Guide customers through complex problems with clarity.
• Adapt to new OS updates and features quickly.
• Collaborate with team members to improve processes.

Requirements

• Strong technical mindset and passion for helping people.
• Deep familiarity with Apple’s ecosystem.
• Ability to balance shifting priorities.
• Experience in customer-facing roles.
• Understanding of small business operations.
• Initiative to solve issues proactively.
• Excellent communication skills.
• Organizational skills.
• Team player with a collaborative spirit.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangements.
• Comprehensive health and benefits package.
• Access to learning resources and mentorship.
• Generous paid time off and flexible scheduling.
• Supportive work culture where ideas matter.