Customer Service Specialist - Evening Support - Remote

Overview

The Customer Service Specialist - Evening Support position involves handling customer inquiries and scheduling in a remote setting, requiring strong communication and administrative skills.

In Short

• Full-time position with evening hours from 12pm to 9pm.
• Handle and resolve email requests from clients and interpreters.
• Assist in answering calls as needed.
• Maintain accurate database information.
• Manage appointments and interpreter inquiries.
• Work independently and as part of a team.
• Demonstrate professional communication skills.
• Proficiency in MS Office applications required.
• 2 years of customer service experience preferred.
• Ability to handle stressful situations calmly.

Requirements

• 2 years of experience in customer service.
• Experience in a fast-paced office environment.
• Exceptional data entry and accuracy skills.
• Professional verbal and written communication skills.
• Organized and motivated with excellent follow-through.
• Ability to work independently and in teams.
• Problem-solving skills to analyze and alleviate issues.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity for personal and professional growth.
• Remote work flexibility.
• Engage with a supportive team.