Email Customer Service Specialist - Remote

Overview

The Email Customer Service Specialist will handle email requests related to scheduling and provide excellent customer service in a remote capacity.

In Short

• Handle and resolve email requests from clients and interpreters.
• Assist with phone calls when necessary.
• Input data and maintain accurate database information.
• Perform other duties as assigned by management.
• Work full time, Monday to Friday.
• Salary range is $17 - $18 per hour.
• Remote position with a focus on customer service.
• Requires 2 years of customer service experience.
• Proficiency in MS Office applications is necessary.
• Ability to handle stressful situations professionally.

Requirements

• 2 years of experience in customer service.
• Experience in a fast-paced office environment.
• Exceptional data entry and accuracy skills.
• Strong verbal and written communication skills.
• Organized and motivated with strong follow-through.
• Ability to work independently and as part of a team.
• Proficient in standard software applications.
• Able to analyze problems and develop solutions.

Benefits

• Work in a supportive remote environment.
• Be part of a diverse team that values inclusion.
• Opportunity for professional growth.
• Flexible working hours.
• Engage with a variety of clients and interpreters.