Customer Service & Support Specialist - Remote

Overview

As a Customer Service & Support Specialist at Marketcircle, you’ll be the go-to resource for our customers, providing front line support across live chat, email, phone, and remote screen sharing.

In Short

• Assist customers with how-to questions regarding Daylite and Billings Pro.
• Troubleshoot technical issues related to Marketcircle products.
• Provide billing and subscription support.
• Handle customer inquiries through various communication channels.
• Log and track customer issues with detailed documentation.
• Identify patterns and escalate technical trends to relevant teams.
• Communicate with empathy and patience.
• Guide customers through complex problems effectively.
• Adapt to new OS updates and features quickly.
• Collaborate to improve processes and team culture.

Requirements

• Strong technical mindset and Apple enthusiast.
• Experience in customer-facing roles.
• Excellent communication skills.
• Ability to take initiative and solve problems independently.
• Understanding of small business operations.
• Organized and adaptable to shifting priorities.
• Experience with Marketcircle products is a plus.
• Familiarity with support tools like HelpScout and TeamViewer.
• Knowledge of technical tools like PSQL and SQLite.
• Desire for professional growth and collaboration.

Benefits

• Competitive salary of $50,000-65,000 annually.
• Fully remote working arrangements.
• Comprehensive health and benefits package.
• Access to learning resources and mentorship opportunities.
• Generous paid time off and flexible scheduling.
• Supportive team culture where your ideas matter.