Customer Service Representative - Remote

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

In Short

• Field customer inquiries and respond innovatively.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Aim to resolve issues on the first call.
• Calmly de-escalate customer issues.
• Track call-related information for auditing.
• Provide feedback on call issues.
• Upsell when required.
• Work from home with specific internet requirements.
• Collaborate in a dynamic team environment.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• General knowledge of Windows-based systems.
• Preferred customer service and/or sales experience.
• College degree preferred but not required.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs