Customer Service Representative - Mandarin - Remote

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are: -1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

In Short

• Respond to customer requests via phone and email.
• Manage customer concerns effectively.
• Provide information based on customer inquiries.
• Represent the client’s brand and values.
• Maintain a professional company image.
• Support customers in placing online orders.
• Process payments and safeguard customer data.
• Identify and escalate priority issues as needed.
• Collaborate with team members to improve customer service.
• Meet performance indicators set by the company.

Requirements

• Bachelor’s Degree or Diploma in any discipline.
• B2 level English and Mandarin proficiency.
• Minimum 6 months of customer support experience.
• Fresh graduates welcome with relevant degrees.
• Call center experience is an advantage.
• Strong customer service orientation.
• Active listening and communication skills.
• Ability to handle queries professionally.
• Good reasoning and analytical skills.
• Typing speed of 40wpm with 90% accuracy.

Benefits

• Opportunity to work in a dynamic environment.
• Continuous learning and training opportunities.
• Supportive team culture.
• Positive work atmosphere.
• Potential for career growth.