Remote Customer Service Representative (Mandarin)

Overview

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey, focusing on helping and supporting students' learning experiences.

In Short

• Serve as the primary contact for parents and students.
• Provide timely support via chat, email, WeChat, and phone.
• Respond to inquiries regarding courses, learning progress, and platform usage.
• Handle urgent or complex cases with strong ownership.
• Guide customers through the learning journey.
• Document issues and collaborate with internal teams.
• Maintain a high standard of service quality.
• Contribute to customer success initiatives.

Requirements

• Previous experience in customer service or education support.
• Fast learner with the ability to understand complex processes.
• Strong problem-solving skills.
• Excellent communication skills.
• Highly organized and detail-oriented.
• Strong sense of ownership toward user experience.
• Tech-savvy and comfortable with communication tools.
• Fluency in Mandarin and proficiency in English.

Benefits

• Flexible remote work environment.
• Performance-based commission.
• Professional growth opportunities.
• Work from anywhere that suits you best!