Remote Customer Success Specialist

Overview

This position is for a Remote Customer Success Specialist who will be responsible for providing support to parents and students, ensuring a positive learning experience.

In Short

• Serve as the primary contact for parents and students.
• Provide timely support via chat, email, WeChat, and phone.
• Respond to inquiries regarding courses and account access.
• Handle urgent or complex cases with strong ownership.
• Guide customers through the learning journey.
• Document issues and collaborate with internal teams.
• Maintain high standards of service quality.
• Contribute to customer success initiatives.
• Work in a fast-paced environment.
• Fluency in Mandarin is required.

Requirements

• Previous experience in customer service or education support.
• Fast learner with complex process understanding.
• Strong problem-solving skills.
• Excellent communication skills.
• Highly organized and detail-oriented.
• Tech-savvy and comfortable using multiple tools.
• Fluency in Mandarin and proficiency in English.

Benefits

• Opportunity to work in a growing Ed-Tech company.
• Flexible working hours.
• Work from anywhere.
• Engage with a diverse team.
• Contribute to improving education experiences.