Remote Customer Service Representative

Overview

This role involves providing high-quality customer service to parents and students in a remote setting, ensuring they receive timely and professional assistance.

In Short

• Serve as the primary contact for parents and students.
• Provide support via chat, email, WeChat, and phone.
• Respond to inquiries about courses and platform usage.
• Handle complex cases with strong ownership.
• Guide customers through the learning journey.
• Document issues and collaborate for improvements.
• Maintain high service quality and professionalism.

Requirements

• Experience in customer service or similar roles.
• Fast learner with the ability to understand complex processes.
• Strong problem-solving skills.
• Excellent communication skills.
• Highly organized and detail-oriented.
• Tech-savvy and comfortable using various tools.
• Fluency in Mandarin and proficiency in English.

Benefits

• Work from home flexibility.
• Opportunity to support student learning experiences.
• Be part of an innovative education technology company.