Customer Service Representative (Mandarin Required) - Remote

Overview

The Customer Service Representative role at Think Academy requires fluency in Mandarin and English, focusing on providing excellent customer service and educational support.

In Short

• Remote contract position.
• Full-time role (40 hours per week).
• Base pay of $20/hour plus bonuses for successful class conversions.
• Responsibilities include enrolling clients in courses and managing student transfers.
• Requires a bachelor's degree and interest in education.
• Bilingual proficiency in English and Mandarin is mandatory.
• Looking for proactive, customer-focused individuals.
• Working hours are Wednesday to Sunday, 2 PM to 10 PM Eastern Time.
• 1-3 years of experience in customer service is a plus.
• Strong communication and problem-solving skills are essential.

Requirements

• Bachelor's degree or above, with interest in education.
• Quick learner with strong customer service skills.
• Meticulous and responsible with good communication skills.
• 1-3 years experience in education-related customer service is a plus.
• Bilingual proficiency in English and Mandarin is required.

Benefits

• Opportunity to work in a leading education and technology enterprise.
• Engagement in educational events and charity activities.
• Commitment to diversity, equity, and inclusion in the workplace.
• Flexible working hours in a remote environment.
• Supportive team culture focused on high-quality educational services.