Remote Customer Service Representative (Mandarin)

Overview

The Remote Customer Service Representative (Mandarin) will provide high-quality support to parents and students, ensuring a positive learning experience through professional communication and problem resolution.

In Short

• Serve as the primary contact for parents and students.
• Respond to inquiries regarding courses and account access.
• Handle complex cases with ownership and professionalism.
• Guide customers through their learning journey.
• Document issues and collaborate for improvements.
• Maintain high standards of service quality.
• Contribute to customer success initiatives.

Requirements

• Experience in customer service or education support.
• Fast learner with strong problem-solving skills.
• Excellent communication skills in Mandarin and English.
• Highly organized and detail-oriented.
• Tech-savvy and comfortable with multiple tools.

Benefits

• Flexible remote work options.
• Performance-based commission.
• Professional growth opportunities.