Remote Customer Service Representative

Overview

As a Remote Customer Service Representative at CVS Health, you will be providing telephone assistance to Aetna Medicaid members and providers, ensuring a compassionate and effective experience for callers.

In Short

• Provide telephone assistance to Aetna Medicaid members and providers.
• Handle inquiries regarding benefits, eligibility, and services.
• Maintain high performance standards and call quality goals.
• Work from home with required high-speed internet connectivity.
• Training provided for the first six weeks.
• Must live on the eastern seaboard.
• Experience in a call center setting preferred.
• Full-time position with a 40-hour work week.
• Competitive salary range offered.
• Comprehensive benefits package available.

Requirements

• High school diploma or equivalent GED.
• Strong oral and written communication skills.
• Ability to work independently and self-manage.
• Experience with Medicaid and Medicare is a plus.
• Must identify an alternate work location if unable to work from home.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.